All prices are for UK delivery only. For areas outside the UK please contact us prior to placing an order

WINDSORS POSTAGE

POSTAL SERVICE

All UK orders will be sent by courier or Royal Mail. Couriers will need a signature on delivery or instruction to leave in a secure place, the responsibility then is the customers.

We will post orders received within 24 hrs (excluding Friday, Saturday and Sunday)

Cake bases are never posted on a friday

COST

Next working day delivery can be arranged but please enquire about the extra cost. we do not deliver Saturday guarenteed.

Orders for goods over £60.00 are post free( UK Mainland only) for the 1st parcel upto 20kg, orders above this are at cost

If due to the weight or volume of your order being excessive in relation to the value, there may be additional delivery charges to be added.  These charges would be at our discretion and would be discussed with you prior to despatch

EXCEPTIONS

The following postcodes incur an extra £8.00 postal charge if the weight of the goods exceed 5kg if your order is postage free this additional cost will be added to your total
GY,HS, IM, IV,JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE

Delivery of over 5kg for N Ireland is £16.00

DELIVERY TIME

We aim to delivery stock items within 1-5 working days to Mainland UK

If goods are required urgently please contact to make sure they are in stock

Goods Sent to follow will be sent at our cost

If goods delivered appear damaged or tampered with do not sign for the goods

OVERSEAS CUSTOMERS

Postage is set on destination and weight of goods, if you place your order we will email the postage cost before processing

We will email customers to inform of posting . Any goods returned will incur a redelivery charge if Delivery address was not correct

Customer does not arrange with the courier a redelivery by means of attempted delivery card

We can not be held responsible for any delays with the postal system if you hav not received your goods within 15 working days we will replace the order at our cost, if you need goods before this time we can replace but customer will have to pay for goods again we will refund this amount as soon as the 15 working days are up or we receive the goods back

We hope you will be happy with your purchase but if you do wish to exchange an item or wish a refund please contact us in writing within 7 working days of receipt of goods. Provided the goods are returned to us in an unused, new condition, with all the original packaging, we will fully refund the purchase price of the item. Postage costs cannot be refunded for exchange items.Exemptions to this are any edible foodstuffs

RESTRICTIONS ON GOODS

Items such as knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar have restrictions by placing an order you confirm that you are over the age of 18.

Overseas orders may be refused  or adjusted if  the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances).