By using the Windsor Craft Ltd website and placing an order on the Windsor Craft Ltd Website you agree to the following:
All UK orders will be sent by courier or Royal Mail. Couriers will need a signature on delivery or instruction to leave in a secure place, the responsibility then is the customers.
We will post in stock orders received within 24 hrs (excluding Friday, Saturday and Sunday and Bank holidays)
Cake bases are never posted on a friday as we would not want your cake sat in a warehouse over the weekend.
Please note that we cannot deliver to PO box addresses.
Next Day Delivery
Please note, to qualify for next day delivery you must complete your order before the 2.30 pm deadline and select the next day delivery option from the delivery options available. If an item is out of stock and is sent out as a back order it will be sent on standard post 48hr service
If an item is ordered that has an extended delivery eg Freshly baked cakes or special order products the order will be sent on a next day delivery once the order is available for despatch.
If you order a next day delivery on a bank holiday, your order will posted out the following working day for delivery to you the day after. Our next day service is next working day.
The postage costs are calculated at the payment stage and you will be offered a range of delivery services, you can choose which one is suitable for you. Please ensure that all your contact details are up to date in case we need to contact you about your order, not providing the correct contact details may result in a delay in the delivery of your order.
Orders for goods over £25.00 are post free( UK Mainland only) for the 1st parcel upto 30kg, orders above this weight will be charged for each subsequent box.
If due to the weight or volume of your order being excessive in relation to the value, there may be additional delivery charges to be added. These charges would be at our discretion and would be discussed with you prior to despatch. Please note that this may apply large quantities of polystyrene dummies or large cake drums/boxes.
The following postcodes may incur an extra postal charge if the weight of the goods exceed 5kg if your order is postage free this additional cost will be added to your total
GY,HS, IM, IV,JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE
Delivery of over 5kg for N Ireland is £16.00
We aim to dispatch stock items within 1-2 working days to Mainland UK however this is not a guaranteed service
If goods are required urgently please contact to make sure they are in stock
In the case of an out of stock item on a next day delivery, we will contact you in the first instance to discuss an alternative or refund. If we cannot reach you, this item will be automatically refunded and the rest of your order sent.
If goods delivered appear damaged or tampered with do not sign for the goods
Any order containing a SPECIAL ORDER item- The whole order will only be posted out once the special order item arrives with us.
We aim to deliver items within the expected delivery estimation, however we cannot be held responsible for any delays to the postal system due to inclement weather.
Click and Collect
Click and collect is available from our Warrington, Cheshire store. To use this option please select Click and Collect at the checkout.
£3.50 - Click and Collect in 4 working hours (Monday-Friday)
FREE - Click and Collect in 24 working hours.
Damages or Missing Item
Please report all missing or damaged items by calling our customer service on 01925 444590 including details of your name, order number, date of order, items damaged or
missing . We will then arrange for replacement of
damaged or missing items as required to ensure your order is completed.
If there is a problem with your goods by means of damage or manufacture fault please dont throw the item away, even if its an edible item, as we will need to have the goods returned us so we can rectify any problems
Please note that all damaged or missing items must be reported on the
day of delivery.
If you wish to cancel your order for any reason, please contact us as soon as possible. Orders can be cancelled up to the time of shipping, it is imperative that you contact us so we may attempt to cancel your order before it is shipped. When contacting us to request a cancellation please provide as much information about your order as possible: The name your order was placed under, Your Order Reference no, your contact information.
Please note that if an order request is received after the order has been shipped it is the customers responsibility to return the order to us unopened and in a re-saleable undamaged condition with the invoices still inside. The customer is also responsible for all charges associated with the return of goods back to Windsor Craft Ltd. Customers requesting a cancellation will be informed if their order has already been shipped.
Any refund amount due will only be made once the goods have been returned to Windsor Craft Ltd with any costs of postage charges and damages and so forth have been deducted.
Special order items - As these items are being ordered in or being made to order especially for you, special order items cannot be cancelled once they are processed and/or shipped.
Postage is calculated on destination and weight of goods,
Any goods returned will incur a re-delivery charge if Delivery address was not correct, or customer does not arrange with the courier a re-delivery by means of attempted delivery card.
We can not be held responsible for any delays with the postal system if you have not received your goods within 15 working days we will replace the order at our cost, if you need goods before this time we can replace but customer will have to pay for goods again we will refund this amount as soon as the 15 working days are up or we receive the goods back.
If you wish to return a product or your whole order then under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Windsor Craft Ltd are happy to refund you on return of the item, providing it is new (unused), complete in all original packaging.
Non-returnable items: Consumables, cake drums/boards, cake boxes and polystyrene dummies.
To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.
In order to return goods, please email firstname.lastname@example.org with details of your name, order number, items to be returned and reason for returning.
When you return your items to us, please include a letter detailing your order number, which items are being returned and your reason for the return. This way we can find your details quickly and get your money refunded as soon as possible.
Refunds are made via the same method used for original payment and can take up to 3 working days to appear in your account.
When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning.
We will then process a refund for the goods unless stated otherwise.
Please note: Special order items are non-returnable.
Restrictions on Goods
Items such as knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar have restrictions by placing an order you confirm that you are over the age of 18.
Overseas orders may be refused or adjusted if the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances).
We are at present unable to post to Russia