All prices are for UK MAINLAND delivery only.

WINDSORS POSTAGE

POSTAL SERVICE

All UK orders will be sent by courier or Royal Mail. Couriers will need a signature on delivery or instruction to leave in a secure place, the responsibility then is the customers.

We will post in stock orders received within 24 hrs (excluding Friday, Saturday and Sunday)

Cake bases are never posted on a friday

COST

Next working day delivery can be arranged if orders are received before 12pm, Next day orders placed on a Friday will be delivered the following Monday, Please call 01925 444590 to arrange upgrade and pay an additional fee.

Orders for goods over £60.00 are post free( UK Mainland only) for the 1st pa rcel upto 20kg, orders above this are at cost

If due to the weight or volume of your order being excessive in relation to the value, there may be additional delivery charges to be added.  These charges would be at our discretion and would be discussed with you prior to despatch

EXCEPTIONS

The following postcodes may incur an extra  postal charge if the weight of the goods exceed 5kg if your order is postage free this additional cost will be added to your total
GY,HS, IM, IV,JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE

Delivery of over 5kg for N Ireland is £16.00

DELIVERY TIME

We aim to dispatch stock items within 1-2 working days to Mainland UK however this is not a guaranteed  service

If goods are required urgently please contact to make sure they are in stock

Goods Sent to follow will be sent at our cost

If goods delivered appear damaged or tampered with do not sign for the goods

Damages

If on a very odd occassion your goods have been damaged in transit you MUST notify us with 72 hours of your goods being delivered otherwise we will be unable to deal with the situation.

OVERSEAS CUSTOMERS

Postage is calculated on destination and weight of goods,

RETURNS

 Any goods returned will incur a re-delivery charge if Delivery address was not correct, or customer does not arrange with the courier a re-delivery by means of attempted delivery card.

We can not be held responsible for any delays with the postal system if you have not received your goods within 15 working days we will replace the order at our cost, if you need goods before this time we can replace but customer will have to pay for goods again we will refund this amount as soon as the 15 working days are up or we receive the goods back

We hope you will be happy with your purchase but if you do wish to exchange an item or would like a refund please contact us in writing within 7 working days of receipt of goods. Provided the goods are returned to us in an unused, new condition, with all the original packaging, we will fully refund the purchase price of the item. Exemptions to this are any edible foodstuffs, Cake Boards/Boxes and polystyrene dummies/balls, DVDs & Books. Postage costs cannot be refunded for exchanges or unwanted items.

RESTRICTIONS ON GOODS

Items such as knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar have restrictions by placing an order you confirm that you are over the age of 18.

Overseas orders may be refused  or adjusted if  the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances).

We are at present unable to post to Russia