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Post & Packing

All prices are for UK MAINLAND delivery only.

WINDSORS POSTAGE

POSTAL SERVICE

All UK orders will be sent by courier or Royal Mail. Couriers will need a signature on delivery or instruction to leave in a secure place, the responsibility then is the customers.

We will post in stock orders received within 24 hrs (excluding Friday, Saturday and Sunday and Bank holidays)

Cake bases are never posted on a friday

NEXT DAY DELIVERY

Please note, to qualify for next day delivery you must complete your order before the 1 pm deadline and select the next day delivery option from the delivery options available. If an item is out of stock and is sent out as a back order it will be sent on standard post 48hr service

If an item is ordered that has an extended delivery eg Freshly baked cakes or special order products  the order  will be sent on a next day delivery once the order is available for despatch

COST

The postage costs are calculated at the payment stage and you will be offered a range of delivery services, you can choose which one is suitable for you. Please ensure that all your contact details are up to date in case we need to contact you about your order, not providing the correct contact details may result in a delay in the delivery of your order.

Orders for goods over 60.00 are post free( UK Mainland only) for the 1st parcel upto 20kg, orders above this weight will be charged for each subsequent box.

If due to the weight or volume of your order being excessive in relation to the value, there may be additional delivery charges to be added.  These charges would be at our discretion and would be discussed with you prior to despatch. Please note that this may apply large quantities of polystyrene dummies or large cake drums/boxes.

EXCEPTIONS

The following postcodes may incur an extra  postal charge if the weight of the goods exceed 5kg if your order is postage free this additional cost will be added to your total
GY,HS, IM, IV,JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE

Delivery of over 5kg for N Ireland is 16.00

DELIVERY TIME

We aim to dispatch stock items within 1-2 working days to Mainland UK however this is not a guaranteed  service

If goods are required urgently please contact to make sure they are in stock

Goods Sent to follow will be sent at our cost

If goods delivered appear damaged or tampered with do not sign for the goods

Damages or Missing Item

Please report all missing or damaged items by calling our customer service on 01925 444590 including details of your name, order number, date of order, items damaged or missing . We will then arrange for replacement of damaged or missing items as required to ensure your order is completed.

If there is a problem with your goods by means of damage or manufacture fault please dont throw the item away, even if its an edible item, as we will need to have the goods returned us so we can rectify any problems

Please note that all damaged or missing items must be reported on the day of delivery.

CANCELLATION POLICY

If you wish to cancel your order for any reason, please contact us as soon as possible. Orders can be cancelled up to the time of shipping, it is imperative that you contact us so we may attempt to cancel your order before it is shipped. When contacting us to request a cancellation please provide as much information about your order as possible: The name your order was placed under, Your Order Reference no, your contact information.

Please note that if an order request is received after the order has been shipped it is the customers responsibility to return the order to us unopened and in a re-saleable undamaged condition with the invoices still inside. The customer is also responsible for all charges associated with the return of goods back to Windsor Craft Ltd. Customers requesting a cancellation will be informed if their order has already been shipped.

Any refund amount due will only be made once the goods have been returned to Windsor Craft Ltd with any costs of postage charges and damages and so forth have been deducted.

Special order items - As these items are being ordered in or being made to order especially for you, special order items cannot be cancelled once they are processed and/or shipped. 


OVERSEAS CUSTOMERS

Postage is calculated on destination and weight of goods,

RETURNS

 Any goods returned will incur a re-delivery charge if Delivery address was not correct, or customer does not arrange with the courier a re-delivery by means of attempted delivery card.

We can not be held responsible for any delays with the postal system if you have not received your goods within 15 working days we will replace the order at our cost, if you need goods before this time we can replace but customer will have to pay for goods again we will refund this amount as soon as the 15 working days are up or we receive the goods back

We hope you will be happy with your purchase but if you do wish to exchange an item or would like a refund please contact us first in writing within 7 working days of receipt of goods. Provided the goods are returned to us within 28 days and in an unused, new condition, with all the original packaging, we will fully refund the purchase price of the item. Exemptions to this are any edible foodstuffs, Cake Boards/Boxes and polystyrene dummies/balls, DVDs & Books. Postage costs cannot be refunded for exchanges or unwanted items.


RESTRICTIONS ON GOODS

Items such as knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar have restrictions by placing an order you confirm that you are over the age of 18.

Overseas orders may be refused  or adjusted if  the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances).

We are at present unable to post to Russia