Standard Delivery 2-5 Working Days
£4.50 (Free over
with Yodel (1-2 Working Days)
Next Day Delivery
** All next day deliveries must be placed before 2.30pm (orders placed on a Saturday or Sunday will be dispatched on the Monday for Next Day delivery on the Tuesday). Saturday and Sunday deliveries are only available for orders placed Mon-Fri before 2.30pm.
*UK Mainland only - Next day delivery prices differ for Northern Ireland and some Scottish regions.
All UK orders will be sent by Courier or Royal Mail. Couriers will need a signature on delivery or instruction to leave at an a neighbours address, the responsibility then is the customers.
We will post in stock orders within 24 hours, if there is an issue with your order you will be contacted so please ensure your contact details are correct.
Please note that we cannot deliver to PO box addresses.
UK Next Day Delivery
Next Day deliveries must be placed before 2.30pm and will be delivered the next working day. Please note that orders placed on a Saturday or Sunday will be processed for dispatch on Monday for delivery on Tuesday. Bank holidays are not currently classed as a working day.
Our couriers can deliver between 8am-9pm. A signature is required on delivery, if you may not be in to accept the delivery you can add a note in the shipping instructions to deliver to a neighbour.
If a delivery can not be made, our courier will attempt to re-deliver the next working day, if unsuccessful the parcel may be returned to us and you may be liable for a re delivery cost if still required.
Next day services, although between 97-98% successful are not guaranteed.
The following postcodes may incur an extra postal charge if the weight of the goods exceed 5kg if your order is postage free this additional cost will be added to your total
GY,HS, IM, IV,JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE
Please note: at this current moment, courier charges are very high for Northern Ireland.
Freshly Baked Cakes
If you order a freshly baked cake this cake will baked fresh during our bakery opening time 8-12pm this allows the cakes to cool before being packaged the following day.
Orders received after 12 pm will be baked the following day, please keep this in mind when placing a next day delivery.
We do not post out on a Friday as we don't want your cake to be sitting in a warehouse over the weekend. If you need a cake quickly we do offer frozen cakes but please read the delivery instructions in the description.
Orders for cakes placed after 12pm Thursday-Sunday will be baked fresh on Monday and posted out on Tuesday once cooled and packaged. Please keep this in mind when ordering a Next Day Delivery.
Delivery Time/Out of Stock Items
In the case of an out of stock item on a next day delivery, we will contact you in the first instance to discuss an alternative or refund. If we cannot reach you, this item will be automatically refunded and the rest of your order sent.
If goods delivered appear damaged or tampered with do not sign for the goods
Any order containing a SPECIAL ORDER item- The whole order will only be posted out once the special order item arrives with us.
We aim to deliver items within the expected delivery estimation, however we cannot be held responsible for any delays to the postal system due to inclement weather.
Click and Collect
Click and collect is available from our Warrington, Cheshire store. To use this option please select Click and Collect at the checkout.
£3.50 - Click and Collect in 4 working hours (Monday-Friday)
FREE - Click and Collect in 24 working hours.
All orders must be collected within 7 days. Any orders not collected will be returned to stock and a restocking fee of £1 will be deducted from your refund.
Any order put back to stock on a 4 hour (express) Click&Collect will be refunded order total (minus £1 restocking fee) and not the express Click&Collect fee as this service has already been provided.
Damages or Missing Item
Please report all missing or damaged items by calling our customer service on 01925 444590 including details of your name, order number, date of order, items damaged or
missing . We will then arrange for replacement of
damaged or missing items as required to ensure your order is completed.
If there is a problem with your goods by means of damage or manufacture fault please dont throw the item away, even if its an edible item, as we will need to have the goods returned us so we can rectify any problems
Please note that all damaged or missing items must be reported on the
day of delivery.
If you wish to cancel your order for any reason, please contact us as soon as possible. Orders can be cancelled up to the time of shipping, it is imperative that you contact us so we may attempt to cancel your order before it is shipped. When contacting us to request a cancellation please provide as much information about your order as possible: The name your order was placed under, Your Order Reference no, your contact information.
Please note that if an order request is received after the order has been shipped it is the customers responsibility to return the order to us unopened and in a re-saleable undamaged condition with the invoices still inside. The customer is also responsible for all charges associated with the return of goods back to Windsor Craft Ltd. Customers requesting a cancellation will be informed if their order has already been shipped.
Any refund amount due will only be made once the goods have been returned to Windsor Craft Ltd with any costs of postage charges and damages and so forth have been deducted.
Special order items - As these items are being ordered in or being made to order especially for you, special order items cannot be cancelled once they are processed and/or shipped.
Postage is calculated on destination and weight of goods,
Any goods returned will incur a re-delivery charge if Delivery address was not correct, or customer does not arrange with the courier a re-delivery by means of attempted delivery card.
We can not be held responsible for any delays with the postal system if you have not received your goods within 15 working days we will replace the order at our cost, if you need goods before this time we can replace but customer will have to pay for goods again we will refund this amount as soon as the 15 working days are up or we receive the goods back.
If you wish to return a product or your whole order then under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Windsor Craft Ltd are happy to refund you on return of the item, providing it is new (unused), complete in all original packaging.
Non-returnable items: Consumables, cake drums/boards, cake boxes and polystyrene dummies.
To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.
In order to return goods, please email firstname.lastname@example.org with details of your name, order number, items to be returned and reason for returning.
When you return your items to us, please include a letter detailing your order number, which items are being returned and your reason for the return. This way we can find your details quickly and get your money refunded as soon as possible.
Refunds are made via the same method used for original payment and can take up to 3 working days to appear in your account.
When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning.
We will then process a refund for the goods unless stated otherwise.
Please note: Special order items are non-returnable.
Restrictions on Goods
Items such as knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar have restrictions by placing an order you confirm that you are over the age of 18.
Overseas orders may be refused or adjusted if the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances).
We are at present unable to post to Russia