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Returns and Refunds

If you wish to return a product or your whole order then under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Windsor Craft Ltd are happy to refund you on return of the item, providing it is new (unused), complete in all original packaging.

 

To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.

 

When you return your items to us, please include a letter detailing your order number, which items are being returned and your reason for the return. This way we can find your details quickly and get your money refunded as soon as possible.

 

Refunds are made via the same method used for original payment and can take up to 3 working days to appear in your account, if a whole order is returned you will receive a refund for the goods minus the postage paid.

If you are cancelling a Click and Collect order or you do not collect the order within 10 days, the order charge of 2.50 will be deducted from your refund.


Please Note: Edible items are not returnable



Cancellation of Orders

If you wish to cancel your order after placing please contact us as soon as possible. We can not guarantee that we can cancel your order if it has already been processed, we strive to provide an extremely efficient service so your order may have already been dispatched. In this case, you would have to either refuse the parcel at the point of delivery or return to us at your own cost. When we receive your parcel back to us we will refund the cost of goods minus the postage, if the order qualified for free postage we will deduct 4.99 from the refund to cover the return postage.



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