Returns and Refunds

If you wish to return a product or your whole order then, under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Windsor Craft Ltd. are happy to refund you upon receipt of the item providing it is new (unused) and complete in all the original packaging.

To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.

When you return your items to us, please include a letter detailing your order number, name and address, a note of which items are being returned and your reason for the return. This way we can find your details quickly and have your money refunded as soon as possible. All items must be unopened/unused and in a resaleable condition. Please return to our address on our 'Contact Us' page.

Refunds are made via the same method used for original payment and can take up to 7 working days to appear in your account, if a whole order is returned you will receive a refund for the goods minus the postage paid.

If you are cancelling a Click and Collect order or you do not collect the order within 10 days, the order charge of £2.50 will be deducted from your refund.

Please Note: Edible items are not returnable

Cancellation of Orders

If you need to cancel your order, please contact us as soon as possible. As we strive to provide an extremely efficient service for our customers, the order may have already been processed and dispatched so we cannot guarantee being able to do this. If this is this case, you can either refuse the parcel at the point of delivery or return the goods to us at your own cost. When we receive your parcel back to us we will refund the cost of goods minus the postage. If the order qualified for free postage £4.99 will be deducted from the refund to cover the return postage.

PLEASE NOTE: Sponge cakes are baked to order so are exempt from our returns policy, we cannot cancel an order for sponge cakes if your order has already been processed with our bakery.