Returns & Refunds

If you wish to return a product or your whole order then, under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Jones Bakeries Ltd t/a Windsor Cakecraft are happy to refund you upon receipt of the item providing it is new (unused) and complete in all the original packaging. 

Please note: Any bespoke edible prints or sponge cakes are non returnable due to the perishable nature of this product.

To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.

When you return your items to us, please include a letter detailing your order number, name and address, a note of which items are being returned and your reason for the return. This way we can find your details quickly and have your money refunded as soon as possible. All items must be unopened/unused and in a resaleable condition. 

Please return your items to the address below

Unit 3

76-78 Old Liverpool Road

Warrington WA5 1AE

Refunds are made via the same method used for original payment and can take up to 7 working days to appear in your account, if a whole order is returned you will receive a refund for the goods minus the postage paid.

Cancellation of Orders

If you need to cancel your order, please contact us as soon as possible. As we strive to provide an extremely efficient service for our customers, the order may have already been processed and dispatched so we cannot guarantee being able to do this. If this is this case, you can either refuse the parcel at the point of delivery or return the goods to us at your own cost. When we receive your parcel back to us we will refund the cost of goods minus the postage. If the order qualified for free postage £4.99 will be deducted from the refund to cover the return postage.